At Magnus Tax Filing, we strive to provide high-quality tax filing services. This Refund and Cancellation Policy outlines our terms regarding cancellations, refunds, and other related matters for the services we provide.

By engaging with our services, you agree to the terms of this policy.

1. Refund Policy

We understand that situations may arise that require you to request a refund. The following outlines the conditions under which a refund may be granted:

• Tax Filing Service Fees: Once your tax return has been filed with the IRS (or state tax agency), the service fee is non-refundable. This applies even if you later request a change or cancellation after filing is completed.
• Unfiled Returns or Services Not Rendered: If you have paid for services but your tax return has not been filed yet, you may request a refund of the service fee, subject to the following:
  • A refund will be processed upon request if you cancel before the tax return is submitted to the IRS or relevant state tax authority.
  • Any costs associated with third-party services (e.g., e-filing fees, credit report fees) are non-refundable once incurred.
• Errors or Mistakes: If we make an error in preparing your tax return and the error is identified prior to submission, we will make corrections without charge. However, we do not provide refunds in cases where errors are made by the client in providing information.
• Customer Satisfaction: If you're dissatisfied with our services for reasons other than those listed above, please contact us within [X] days of service completion to discuss your concerns. We will do our best to resolve the issue, but refunds are not guaranteed in these cases.

2. Cancellation Policy

You may cancel your service request at any time before your tax return is filed with the IRS or relevant state tax agency. To cancel, please contact us.

• Before Filing: If you cancel before your tax return has been filed, we will refund the service fee, minus any non-refundable fees for third-party services (e.g., e-filing, document preparation, etc.).
• After Filing: Once your tax return has been filed with the IRS or state tax agency, cancellation is not possible, and you will not be entitled to a refund.
• Processing Time: Refunds will typically be processed within [X] business days of cancellation. Please note that it may take longer for the refund to appear in your account, depending on your payment method.

3. Additional Conditions

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

• Client Responsibility: You are responsible for providing accurate and complete information for the preparation of your tax return. Failure to do so may result in delays, additional fees, or inaccurate filings. We do not provide refunds for issues arising from incomplete or incorrect information provided by you.
• Changes or Updates: If you need to update or make changes to your tax return after it has been filed, we can assist in filing an amended return. However, any additional fees related to the amended filing are non-refundable.
• Refund Processing Fees: If a refund is issued, any processing fees (e.g., credit card processing fees) that were incurred may be deducted from the refund amount.

4. Contact Us

For questions or to request a refund or cancellation, please contact us at:

Magnus Tax Filing
https://magnustaxfiling.com/contactus